Privacy Policy

This Privacy Policy explains how LUMORA™ (“we”, “us”, “our”) collects, uses, and protects your personal information. By using this website, you consent to the practices described below.

1. Information We Collect We collect the following information when you visit our store, create an account, or make a purchase:

  • Personal Identity: Name, email address, phone number, and shipping/billing address.

  • Order Details: Products purchased, payment method (last 4 digits only), and transaction history.

  • Device & Browsing Data: IP address, browser type, time zone, and cookies to help us optimize your site experience.

  • Communication Data: Any information you voluntarily submit via customer support forms, emails, or reviews.

Note: We do not store or have access to your full credit card numbers. All payment data is processed securely by certified third-party payment gateways (e.g., Shopify Payments, PayPal, Stripe).

2. How We Use Your Information We use your data strictly to operate our business and improve your experience:

  • Fulfillment: To process transactions, arrange shipping, and provide you with order confirmations and tracking numbers.

  • Support: To respond to your inquiries, returns, or warranty claims.

  • Optimization: To screen for potential risk or fraud and improve our website interface.

  • Marketing: (If you have opted in) To send you emails about new products, the science of infrared therapy, and exclusive offers.

3. Sharing Your Information We respect your privacy. We do not sell your personal information to data brokers. However, we share necessary data with trusted third parties to run our operations:

  • Service Providers: We share your shipping address and order details with our global fulfillment partners and shipping carriers (e.g., USPS, DHL) to get your package to your door.

  • Compliance: We may share information to comply with applicable laws and regulations, or to respond to a subpoena, search warrant, or other lawful requests.

4. Your Rights Depending on your location (including residents of the EEA, UK, and California), you have specific rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Correction: Request that we fix incorrect or incomplete information.

  • Right to Deletion: Request that we delete your personal data from our records (subject to certain legal exceptions).

  • Right to Opt-Out: Unsubscribe from marketing emails at any time by clicking the link in the footer of our emails.

To exercise any of these rights, please contact us at: support@yourdomain.com

5. Data Protection We utilize industry-standard security measures, including SSL encryption, to protect your information during transmission. While no method of storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

6. Cookies We use cookies to analyze site traffic and remember your preferences (such as keeping items in your cart). You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our site.

7. Changes to This Policy We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates the last update.

8. Contact Us For more information about our privacy practices, or if you have questions, please contact us by email at: 📩 support@yourdomain.com